If flipkart sends you a wrong item, you HAVE to accept the package and pay for it

Had a long call with flipkart, the details of which can be found here. ========================================================================== Here is what every flipkart customer should know:

The flipkart company policy says that if flipkart sends you a wrong item, even via cash-on-delivery, there is no way you can refuse the package. You have to accept the package, although you might know that they have shipped you the wrong item, and pay for it as well. Even if the manufacturer's packaging and seal is intact and untouched. Well, unless you have an X-ray machine and determine the contents of the package without opening the card-board packaging flipkart put around the item.

Yes, you are reading me right.

So here it goes. Flipkart policy says that if the covering flipkart put over the article (not the manufacturer's packaging or seal, I'm talking about the cardboard covering flipkart puts over its items), then it cannot be returned, and must be accepted.

So if you receive a wrong package, open it IN FRONT OF THE flipkart delivery person, you just have to accept it even if it doesn't contain the item you asked for, like it or not. Even if you are paying via cash on delivery.

Flipkart says that they will arrange a reverse pick-up for the wrong item later on, but I have had bad experiences about their reverse pick-up. You can read about my experiences with their reverse pickup here.

It is like this, if you go to a store, and ask the storekeeper for a bottle of milk, and he gives you a package of yoghurt by mistake, and then tells you that YOU HAVE TO PAY AND ACCEPT THE YOGHURT, and he'll arrange a pick-up of the yoghurt later on.

All I can say is that this policy is is illegal.